Exchange Server Database Cannot Be Mounted Using Exchange System Manager

Microsoft Exchange Server provides you with an inbuilt tool, called Exchange System Manager to manage the Exchange Server operations. It is a narrowed MMC console, which is automatically installed during Exchange Server installation. It helps you to mount the Exchange Server database and makes it accessible by the users. However, under some situations, the database can not be mounted using Exchange System Manager and you run across database inaccessibility. This problem is usually caused by corruption of the EDB (Exchange Database) file or Information Store. It leads to data loss and requires Exchange Server repair to be sorted out.

For example, you may run across the below error message after you restore the Exchange Server database from online backup and then try to mount EDB file using the Exchange System Manager tool:

“An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724
Exchange System Manager”

At the same time, you may see the following entries in application event log of Microsoft Exchange Server:

“Event Type: Error
Event Source: ESE98
Event Category: Logging/Recovery
Event ID: 619
Description:
Information Store (nnnn) Attempted to attach database
‘D:\Exchsrvr\MyStorageGroup\MyDatabase.edb’ but it is a database
restored from a backup set on which hard recovery was not started
or did not complete successfully.
For more information, click

http://search.support.microsoft.com/search/?adv=1.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9519
Description:
Error 0xfffffde0 starting database “[GUID of database]” on the Microsoft
Exchange Information Store.
For more information, click

http://search.support.microsoft.com/search/?adv=1.”

When this problem occurs, the database becomes inaccessible and you need MS Exchange repair to access your precious data.

Cause

You may encounter this problem due to any of the below reasons:

* The backup is not valid or Last Backup Set check box wasn’t selected while restoring the backup.

* The Exchange Server database or Information Store is damaged.

Solution

Try using the below methods to work around this behavior:

* Run hard recovery on the database using “eseutil /cc [backup file path]”

* Repair and restore the database using third-party Exchange repair software.

The applications offer easy and secure recovery with interactive user interface and read-only conduct. Such Exchange repair tools use high-end EDB scanning algorithms to ensure absolute recovery.
Stellar Phoenix Mailbox Exchange Recovery is the most efficient utility used to ensure absolute recovery of damaged EDB files. The Exchange Repair Tool works well with Microsoft Exchange Server 2007, 2003, 2000, and 5.5. It restores emails, contacts, notes, tasks, journals, attachments, and all other EDB file objects.

What to do when you are unable to mount Exchange Server 2007 database

Are you having MS Exchange Server 2007 in your organization that is giving problems lately? Are you facing problems while mounting the public folder database? It could be possible because of not having sufficient privileges to mount the database. In such cases, you should check the specific options to obtain appropriate user rights. If the issue is not resolved that means the EDB (Exchange Database) file is corrupted, which is disabling you to mount it. In such cases, you should use a third-party MS Exchange repair software to perform Exchange Server repair.

Consider a scenario wherein you are using MS Exchange Server 2007. In this, you are trying to mount the public folder database but you are unable to do so. An error message is displayed in this regard, which is:

“Failed to mount database ‘Mailbox Database’

Mailbox Database
Error:
Exchange is unable to mount the database that you specified. Specified database: d1cdba46-6f79-46f2-ba14-3ae2fa8aad43; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0×80004005,ec=-2147467259).”

In addition, the following event is logged in the Application log:

“Event ID 9519
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9519
Date: date
Time: time
User: N/A
Computer: ServerName
Description: Error 0×80004005 starting database “First Storage Group\Mailbox Database” on the Microsoft Exchange Information Store.
For more information, click http://www.microsoft.com/contentredirect.asp.

Data: 0000: 46 61 69 6c 65 64 20 74 Failed t
0008: 6f 20 63 6f 6e 66 69 67 o config
0010: 75 72 65 20 4d 44 42 00 ure MDB.”

Also, when you try to log on to the system it freezes at the ‘Applying computer settings’ screen.

Cause:

There could be the following causes for this erroneous situation:

1.The DomainName\Exchange Servers group does not have the Manage auditing and security log user rights.
2.The EDB database file is corrupted.

Resolution:

To resolve this situation, you can perform either of the following methods:
1. Run Setup /PrepareAD: You should run the Setup /PrepareAD command using the Exchange Server CD to restore the Exchange Server configuration in the Active Directory.
2. Add the Exchange Servers group to the “Manage auditing and security log” policy: You should add the Exchange Servers group to the aforementioned policy. After this, you should restart the Microsoft Exchange Information Store service. The problem would be solved now.

However, if you still are facing the similar errors while mounting the public folder database then you should use a third-party Exchange repair software to repair the EDB database. Such Exchange repair tools are extremely safe to use that do not overwrite the existing EDB files while scanning it.

Stellar Phoenix Mailbox Exchange Recovery is an Exchange Server recovery software that is able to repair corrupted EDB files created in MS Exchange Server 5.5, 2000, 2003, and 2007. It repairs the EDB files and extracts the data in distinct PST files. This MS Exchange repair utility is compatible with Windows 7, Vista, Server 2003, XP, and 2000.

How to perform Exchange repair in Exchange Server 2007 when transport database is corrupt

MS Exchange Server is one of the two sides of the client-server application. It is extensively used in numerous organizations to successfully carry out corporate communications. Also, it is now accessible in both mobile- and Web-based browsers. The information of the each of the user is stored in an EDB (Exchange Database) file. In due course of time, the EDB file can get corrupt due to various reasons such as abrupt system shutdown, file system corruption, database header corruption, etc. In such cases, you should try to repair the Exchange Server. If you are not able to perform Exchange repair, then you should use an MS Exchange repair software to do the needful for you.

Consider a scenario wherein you are using MS Exchange Server 2007 Management Pack for Operations Manager, which is used to monitor the MS Windows Application Event logs. While working on the Transport database, you encounter the following error message:

“A Transport database operation has encountered a fatal error. The database may be corrupted. The Microsoft Exchange Transport service is shutting down. Manual database recovery or repair may be required.”

After the above error, Microsoft Server does not let you access your database. At this point, you have to verify the cause of this problem and perform Exchange repair by resolving it.

Cause:

The root cause of this erroneous situation is that the specified database in the error message is damaged, which is causing the MS Exchange database services to mount it.

Resolution:

To resolve this problem, you should perform either of the following methods:

1. Delete the database: You should delete the database in question along with the respective transaction logs. After the deletion, a new copy of the database with the transaction logs will be created automatically. However, you would not get the previous data in this case.

2. Repair the database: You should try to repair the database using the Eseutil /P utility on the corrupted database. After the database repair, restart the MS Exchange Transport service to ascertain whether the error has been resolved or not.

However, if the problem is still not resolved then you should use a third-party Exchange Server repair software to do the needful for you. Such Exchange repair tools are read-only in nature that possess fast yet sophisticated scanning algorithms to extract the EDB files in the form of distinct PST files.

Stellar Phoenix Mailbox Exchange Recovery is an MS Exchange repair software that is able to repair corrupted EDB files from all instances of logical corruption. It is specially designed to perform Exchange repair on MS Exchange Server 5.5, 2000, 2003, and 2007. This Exchange repair software is able to extract the EDB file into separate PST files for each user. It is compatible with Windows 7, Vista, Server 2003, XP, and 2000.

Fixing ‘Unable to Mount the Mailbox Store with error c104173c …’ error in Exchange Server

Information store is the most vital component of Microsoft Exchange. When the Exchange Server is hit by corruption issues, information store also gets affected. It is made up of four database files viz Priv1.edb, Priv1.stm, Pub1.edb and Pub1.stm. When corruption occurs either Prive1.edb or Pub1.edb falls prey to it. In event of corruption, an Exchange administrator can observe various symptoms including the MS Exchange Information Store service won’t start, or clients cannot send or retrieve e-mails or abrupt error messages. In order to isolate the issues, the administrator must use the updated backup copy of the database. However, if no backup is available, he should immediately switch to MS Exchange Repair solutions.

Consider a scenario, wherein, you, being the administrator, try to mount the mailbox store in Exchange System Manager, and receive the following error message:

“Unable to Mount the Mailbox Store with error c104173c The Information Store is Busy”

Cause

The above error indicates the possible corruption in one or both edb files (Priv1.edb or Pub1.edb) of information store.

Resolution

In order to troubleshoot the issue, you must perform the following Exchange Repair steps:

1. Run eseutil/mh command in order to determine if the database is consistent
2. If you get the following output ‘Clean Shutdown’ , move out all the log files from Exchsvrmbddata folder
3. But if you get ‘Dirty Shutdown’ as output, perform soft recovery by using eseutil/r
4. If database does not come to a consistent state, perform hard repair by using eseutil/p command.
5. If you use the above command, you may lose some Exchange Server data, including the messages that were contained in the log files that were not committed to the information store database. Therefore, it is a wise decision to use a third-party MS Exchange Repair application.

Such tools repair corrupt .edb files safely and employ improved scanning algorithms to recover inaccessible data in a hassle-free manner. Being-read only they do not modify the original content. Therefore, you can use them blindly and isolate the information store corruption issues efficiently.

Stellar Phoenix Mailbox Exchange Recovery is a powerful and reliable application which repairs corrupt .edb files and restores the mailboxes as individual PSTs. Compatible with Exchange Server 5.5, 2000, 2003, and 2007, this Exchange repair software recovers all e-mail messages, notes, journals, tasks, contacts and other components.

EDB Corruption May Prevent You to Backup the Database

Backup is the important and easiest prevention step to safeguard your data on Exchange Server. In case of any mishap, you can easily restore your data from recent backup. But in some situations, while backing up your data, you might come across a number of error messages and the backup process fails. This behavior generally occurs due to corruption to the database and it renders all of your critical emails, notes, contacts and other data inaccessible. It results into data loss and require Exchange Repair to be sorted out.

In a practical scenario, when you try to backup Exchange Server 2003 database, the following error occurs:

“WARNING: Portions of cannot be read. The backed up
data is corrupt or incomplete.”

At the same time, a number of Events are logged into Exchange Server Application Event Log that may sound like the following one:

Event Type: Error
Event Source: ESE
Event Category: Logging/Recovery
Event ID: 478
Date: 14/09/2005
Time: 6:48:56 AM
User: N/A
Computer: MAIL
Description:
Information Store (2692) The streaming page read from the file “C:\Program
Files\Exchsrvr\mdbdata\priv1.stm” at offset 1245716480 (0×000000004a402000)
for 4096 (0×00001000) bytes failed verification due to a page checksum
mismatch. The expected checksum was 2777780870 (0xa5919286) and the actual
checksum was 2814150562 (0xa7bc87a2). The read operation will fail with
error -613 (0xfffffd9b). If this condition persists then please restore the
database from a previous backup.

Root of the issue

You may come across this behavior of Exchange Server due to any of the following reasons:

1. The Exchange Server Database (EDB) is corrupted and it can not be read

2. The STM (Streaming Internet Content File) is damaged

In both of these situations, the Exchange Server database can not be accessed and you need to go for Exchange Recovery by working around this problem.

Resolution

You can sort out this problem by repairing and restoring corrupted EDB file. It is best possible with the help of effective third party tools, known as Exchange Repair software. These programs are capable of thoroughly scanning damaged EDB file and extracting all of its mailboxes and their objects such as emails, contacts, notes, tasks, journal, calendar, personal folders and more.

Exchange Repair applications have self-descriptive and interactive graphical user interface that let you carry out easy and quick recovery without demanding sound and prior technical knowledge. Due to read-only and non-destructive demeanor, they do not change original contents of the database.

Stellar Phoenix Mailbox Exchange Repair is the most advanced tool for MS Exchange Repair and restores EDB files created using Exchange Server 2003, 2000 and 5.5. This Exchange server repair software is designed for Microsoft Windows 2003, XP and 2000. It also recovers email addresses from Active Directory Store.