Resolving Exchange Server ‘Error, Unable to open \ because…’
Posted by admin on March 3rd, 2010An Exchange Server database can get corrupt for several reasons, the most common being ‘Dirty Shutdown’. This leads page-level, ESE-level, or application-level corruption. Many times corruption remains undetected during normal database operations and is reflected when the user tries to backup the database. In such situations, the user needs to apply Exchange Repair methods to extract the data.
For instance, consider a situation when an Exchange Server administrator, runs a backup program to take backup of a storage group. The backup task fails and the below error message pops up:
“Error, Unable to open \ because it is currently being backed up by another process.”
The error statement further suggests that database or database element is corrupt and does not let you backup the storage group.
Cause
The error indicates that Exchange storage group is in use by some other application or process. This can occur due to one of the following reasons:
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Another backup program is simultaneously trying to backup the Exchange Information store. Since the database file(s) are open, the backup application take them as corrupted.
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An antivirus application has been configured that is scanning the Exchange database files
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You are using a backup utility that is not Exchange-aware
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The Exchange database is corrupt and backup utility cannot read it
Solution
Following are the corresponding solutions that can help you recover from such problems:
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Deselect the Exchange Server components, that are to be backed up by another backup utility running on the computer
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Disable the antivirus program to scan Exchange Server files
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Try using a different, Exchange-aware utility
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Restore the problem Exchange database using the last available backup or repair it using Eseutil commands.
Running Eseutil commands for corrupted Exchange database is not safe as the resultant database can be out of some important data. For safe MS Exchange Repair, it is however, recommended to use a commercial application. These Exchange Repair software can scan and restore the affected database without harming the original integrity of database.
Exchange Server Repair Tool is an advanced EDB Repair utility that repairs corrupted Exchange databases and restores the mailboxes in separate *.pst files. The MS Exchange Repair tool supports Exchange Server 2007, 2003, 2000, and 5.5. With deleted mailbox feature, the tool can also recover the STM file data in the body of an e-mail message.

